API ReferenceTicket
Creates a Ticket resource
Creates a Ticket resource
Authorization
apiKey Authorization<token>
Value for the Authorization header parameter.
In: header
The new Ticket resource
TypeScript Definitions
Use the request body type in TypeScript.
subject*string
Length
length <= 250isInternal*boolean
ticketTypes?array<>|null
clientName?string
Length
length <= 200clientEmail?string
Length
length <= 320allowForAttachments*boolean
contractorId?|
Format
uuidpriority*int
Value in
- 30
- 20
- 10
content?|
Length
length <= 100000customFieldValues?array<>
Response Body
curl -X POST "https://example.com/ticket/tickets" \ -H "Content-Type: application/json" \ -d '{ "subject": "string", "isInternal": true, "allowForAttachments": true, "priority": 30 }'{ "allowForAttachments": true, "submittedForm": [ { "fieldType": "short-answer", "name": "First field", "order": 0, "isRequired": true, "maxLength": 250, "answer": "test@example.com" }, { "fieldType": "long-answer", "name": "Second field", "order": 1, "isRequired": false, "maxLength": 4000, "answer": "Lorem Ipsum!" }, { "fieldType": "single-choice", "name": "Third field", "order": 2, "isRequired": false, "options": [ "First option", "Second option", "Third option" ], "choice": 0 }, { "fieldType": "multiple-choice", "name": "Fourth field", "order": 3, "isRequired": false, "options": [ "First option", "Second option", "Third option" ], "choice": [ 1, 2 ] }, { "fieldType": "dropdown", "name": "Fifth field", "order": 4, "isRequired": false, "options": [ "First option", "Second option", "Third option" ], "choice": null } ], "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "sourceType": "form", "isInternal": true, "shortCode": "string", "no": 0, "subject": "string", "ticketTypes": [ { "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "name": "string", "decorator": "#78909c" } ], "taskId": "e6e9d88a-9b63-468a-aec3-b7a11de27af8", "operator": { "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "firstName": "string", "lastName": "string", "email": "string", "pictureSm": "string", "contractorName": "string", "jobPositionName": "string" }, "clientName": "string", "clientEmail": "string", "status": "new", "statusChangedAt": "2019-08-24T14:15:22Z", "statusChangedToInProgressAt": "2019-08-24T14:15:22Z", "statusChangedToFinishedAt": "2019-08-24T14:15:22Z", "statusChangedToRejectedAt": "2019-08-24T14:15:22Z", "createdAt": "2019-08-24T14:15:22Z", "createdBy": { "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "firstName": "string", "lastName": "string", "email": "string", "pictureSm": "string", "contractorName": "string", "jobPositionName": "string" }, "contractorId": "8e641c22-41f4-4818-ae43-d2cb9b53e3d7", "contractorName": "string", "priority": 30, "ticketForm": { "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "shortCode": "string", "name": "string", "description": "string" }, "customFields": [ { "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "valueId": "b772d050-4ba4-443b-8ca7-cc1e42bdd731", "name": "string", "description": "string", "dataType": "text", "valueText": "string", "valueFloat": "string", "valueDateTime": "2019-08-24T14:15:22Z", "valueSelectOptions": [ { "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "value": "string", "weight": 0, "decorator": "#78909c" } ], "valueSelectUsers": [ { "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "firstName": "string", "lastName": "string", "email": "string", "pictureSm": "string" } ], "valueDepartment": { "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "name": "string" } } ]}